FOR RECRUITERS
Choose services, locations, configuration, reports.
Recruiter HelpSECUREINTERVIEW HELP CENTER
Answers for recruiters and candidates.
Find information about booking, locations, identity verification, managed workstations, monitoring, recording, proctoring, pricing, and Verification Reports.
Support topics
- Booking and session duration
- Candidate arrival and identity checks
- Workstations, monitoring, and recording
- Proctoring and session rules
- Verification Reports and billing
FIND AN ANSWER
What do you need help with?
START HERE
Are you booking or attending a session?
FOR CANDIDATES
Arrival, ID, room, equipment, recording, proctoring.
Candidate HelpBROWSE BY TOPIC
Find help by category.
Booking & Scheduling
- Booking a session
- Session duration
- One-hour minimum
- Rescheduling
Services
- Verify
- Workstation
- Monitor
- Proctored
- Choosing a service
Locations
- Finding a location
- Capabilities by location
- Requesting a market
Identity Verification
- What ID to bring
- Check-in
- Identity exceptions
Workstations
- Managed computer
- Session environment
- Assessment tools
Monitoring & Recording
- Room camera
- Optional recording
- Recording sources
Proctoring
- Remote proctor
- On-site proctor
- Session rules
- Breaks
Verification Reports
- What is included
- Statuses
- Exceptions
Pricing & Billing
- Hourly pricing
- What is included
- Enterprise billing
Security & Privacy
- Session data
- Recording handling
- Access
FOR RECRUITERS
Common booking and service questions.
FOR CANDIDATES
What to expect before your SecureInterview session.
SERVICE GUIDE
Four services. Four different questions.
Verify
Identity
Question:
Is this actually the candidate?
Workstation
Device
Question:
What primary device is being used?
Monitor
Environment
Question:
What is happening beyond the screen?
Proctored
Human Supervision
Question:
Does someone need to actively enforce the rules?
SESSION STATUS
Understand common SecureInterview statuses.
Scheduled
The session is booked and confirmed for a date, time, and location.
Checked In
The candidate has arrived and completed check-in at the location.
In Progress
The session is under way.
Completed
The session finished and the candidate checked out.
Verified
The controls included in the selected service were completed with no reportable exceptions.
Verified With Exceptions
The session was completed and one or more observations were documented.
Unable To Verify
One or more included checks could not be completed.
Session Not Completed
The session did not run to completion.
IDENTITY EXCEPTIONS
What happens if the ID check does not match?
Missing ID
The candidate did not present a government-issued photo ID.
Name mismatch
The name on the ID did not match the reservation.
Photo unable to match
The attendant was unable to confirm the photo against the candidate.
Wrong appointment
The details presented did not match the scheduled session.
Other verification issue
Another documented reason the check could not be completed.
The on-site attendant records the outcome of the check. SecureInterview does not draw conclusions about the candidate; the employer reviews the documented result and decides how to proceed.
SESSION SUPPORT
Having trouble during a session?
Candidate
Follow the support instructions included with your appointment.
Recruiter
Review the session status and Verification Report, then contact support.
NEED MORE HELP?
Go directly to the right next step.
Billing Support
Questions about invoices, receipts, or payments?
Contact BillingNew Location
Need SecureInterview somewhere new?
Request a LocationEnterprise Program
Need help with a company-wide or multi-market program?
Talk to Enterprise SalesCan't find what you're looking for?
Contact SecureInterview and tell us whether your question is about a booking, candidate session, location, billing, or enterprise program.